General Terms & Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
These terms and conditions apply to all wines, spirits or other goods or services supplied by Red Apron Fine Wines and Spirits to you ("the Customer" or "you").
How to order
You can contact us by telephoning our Customer Service team on
1900 0245, by email to
info@redapron.vn or via our
Facebook. Telephone calls may be recorded.
It is against the law to sell or supply alcohol to anyone under 18 years of age in Vietnam. By placing an order you confirm that you are at least 18 years old. All attendees of Red Apron Fine Wines and Spirits ticketed events must be 18 years or older. In line with the Company’s age verification policy and to comply with Vietnam licencing law, attendees may be asked to produce photographic identification with proof of age. If you are not able to do so, you may be refused entry.
You may order wines, spirits or other goods or order tickets to wine tasting(s), dinner services, our Wine School services or other services by the various methods mentioned below (unless stated otherwise). You may order by:
Description and Prices
The description and prices payable for the items or services that you order are set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, if we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price in which case we will proceed with your order. In the event that you have been overcharged for an item, a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.
Quality Guarantee and Policy
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on
1900 0245 or email us at
info@redapron.vn and we will be happy to make arrangements to have the wine collected and tested.
