The website redapron.vn does not sell, share, or exchange customers' personal information collected on the site with any third party. The personal information collected is used solely to provide products and services to customers.
When you contact us to sign up for information, chat with staff, leave comments, or enter information to make purchases, the personal information that redapron.vn collects includes your full name, address, phone number, email, and more.
In addition to personal information, we collect information about services, such as product names, quantities, delivery times, and more.
During payment transactions on redapron.vn, we only store details of completed orders. Bank account information is not retained.
Members are responsible for maintaining the confidentiality and security of all activities under their registered name, password, and email. Additionally, members are required to promptly inform redapron.vn of any unauthorized use, abuse, or breaches of security related to their registered name and password by third parties to take appropriate measures.
2. Scope of Information Use
The personal information collected will only be used internally by redapron.vn for one or more of the following purposes:
- Supporting customers
- Providing information related to services
- Processing orders and delivering services and information via our website as requested by customers
- Sending information about new products, services, upcoming events, or recruitment information if you have registered to receive email notifications
- Using the information provided by customers to manage customer accounts, confirm and process financial transactions related to online payments
- Preventing activities that may destroy customer accounts or fraudulent activities by customers
- Contacting and resolving issues with customers in special cases
- Not using personal information for purposes other than confirming and contacting related to transactions on redapron.vn
In case of legal requirements: The company is responsible for cooperating in providing personal information when requested by judicial authorities, including the prosecution office, court, and police, regarding any legal violations by customers. Otherwise, no one has the right to infringe on customers' personal information.
3. Information Storage Duration
We store and process customers' personal information on our internal systems during the provision of products to customers.
- The duration of storing personal information is carried out in accordance with legal regulations and our data storage purposes.
- For personal information, redapron.vn will only delete this data if customers request it by sending an email to info@redapron.vn.
4. Entities That May Access Personal InformationThe entities that may have access to customers' personal information include:
- Red Apron Company Limited
- Partners who have signed contracts to perform part of the services provided by the company. These partners will receive information according to the contractual agreement (which may include part or all of the information depending on the contract terms) to assist users in using the services provided by the company.
5. Address of the Information Collection and Management UnitRed Apron Company Limited
The website redapron.vn does not collect customer information through the website. Personal information is collected through email when customers contact us to purchase products by sending an email to info@redapron.vn or by calling the hotline at 1900 0245.
Customers can contact the above email address or phone number to request redapron.vn to edit their personal data.
7. Mechanism for Receiving and Resolving Consumer Complaints Related to Misuse of Personal InformationAt redapron.vn, protecting your personal information is very important. You are assured that the information you provide to us will be kept confidential. Redapron.vn commits not to share, sell, or rent your personal information to any other person. Redapron.vn commits to using your information only in the following cases:
- Improving service quality for customers
- Resolving disputes and complaints
- When required by law
Redapron.vn understands that protecting your personal information is also our responsibility, so in any case, if you have questions or comments related to redapron.vn's privacy policy or related to the misuse of personal information, please contact us via the hotline at 1900 0245 or email info@redapron.vn.
II. PAYMENT INFORMATION SECURITY POLICYThe card payment system is provided by legally licensed payment gateway partners in Vietnam. Therefore, the security standards for card payments on redapron.vn comply with industry security standards.
2. Security RegulationsThe policy for international card and domestic card (internet banking) payment transactions ensures compliance with the security standards of the Payment Gateway Partners, including:
- Financial information of customers will be protected throughout the transaction process using the SSL (Secure Sockets Layer) protocol.
- PCI DSS (Payment Card Industry Data Security Standard) certification provided by Trustwave.
- One-time password (OTP) sent via SMS to ensure account access is authenticated.
- MD5 128-bit encryption standard.
- Information security principles and regulations in the financial and banking sector according to the regulations of the State Bank of Vietnam.
Redapron.vn’s transaction security policy in payments applies to customers:
- The company provides a token storage utility - only storing encrypted strings provided by the Payment Gateway Partner. The company does not directly store customer card information. The security of customer card information is handled by the legally licensed Payment Gateway Partner.
- For international cards: Payment card information of customers that can be used to establish transactions is not stored on redapron.vn’s system; the Payment Gateway Partner will store and secure this information.
- For domestic cards (internet banking), the company only stores the order code, transaction code, and bank name. The company commits to strictly implementing necessary security measures for all payment activities conducted on redapron.vn.
III. COOKIE POLICY
When someone visits www.redapron.vn, we collect standard internet browser information and visitor behavior details. We do this to understand the number of visitors to different parts of the site to improve service quality.
- We do not make any attempt to discover the identity of those visiting our website.
- We will not link any data collected from this site with any personally identifiable information from any source.
- If we want to collect personally identifiable information through our website, we will notify you in advance.
- We will clarify when we collect personal information and explain what we intend to do with it.
Most web browsers allow some control over most cookies through the browser settings. To learn more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
Cookies are small text files placed on your computer by websites that you visit. They are widely used to make websites work or work more efficiently and to provide information to the website owner. The table below explains the cookies we use and why.
- First-party cookies: We use cookies to track how visitors find and use our website.
-Third-party cookies: We use various widely used third-party plugins as marketing tools for our business and to provide convenient tools for visitors, which we believe are the best practice. Third-party cookies are cookies created by an external service when you use a page on our website. These cookies are specific to the third-party domain, and as such, the third party can view and manage the data contained in them, not us. We control whether to use third-party services on our website and how these services are integrated and presented on our site. We have no control over the cookies.
In summary: We believe there is no reason for visitors to our website to be particularly concerned about the security implications of any cookies we use, but we recognize the importance of helping you understand the purpose and scope of the data stored in the cookies created or updated on your computer when you visit our website. You can choose to delete these cookies from your computer between visits to our website.
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