FAQs

How can I contact you?

You can contact our Customer Service team on 1900 0245. Alternatively, you can email us at redapron@celliersvn.com. You can also find us on Facebook.

When are you open?

Our standard opening hours are as follows:

  • Our Shops are open 9am to 9pm Monday to Sunday
  • Our WSET Programs office is open 9.30 am to 6.30pm Monday to Friday.

Our opening hours vary over holiday periods so if you’re travelling a long distance to visit one of our shops, it’s always worth phoning ahead to double check we’ll be open.

What is your email address and when will you reply?

You can email us at redapron@celliersvn.com and we’ll do our very best to help you as soon as possible. We aim to reply to all emails within 24 hours, but at busier times it may take us a little longer. If your enquiry is urgent, you can always give us a call on 1900 0245.

What if my order has arrived and it’s damaged?

If your order arrives damaged, then please contact our Customer Service team. We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can.

My wine is corked, what should I do?

If you suspect your wine is corked or faulty, then please contact our Customer Service team. We’ll arrange for the out-of-condition wine to be collected and a replacement order sent out as quickly as we can. If we no longer have stock of the wine, a credit for the original purchase price of the bottle can be arranged.

We are happy to credit you for any wines which have not been opened and remain in perfect condition. Please contact the Customer Service team to arrange a collection and refund.

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