FAQs

1. Product

1.1. Where can I find product information?
  1. Product information such as origin, grape variety, alcohol content, capacity, flavor, images... are displayed in full detail on each product page. Customers can also contact the stores, hotline, Fanpage, Zalo channel for more information.

1.2. How many wines are sold at Red Apron Fine Wines & Spirits?
  1. Currently, Red Apron Fine Wines & Spirits is distributing officially imported wine with more than 3,000 wines and spirits from more than 15 countries around the world.

1.3. Do wine and alcoholic beverages have an expiration date?
  1. Wines and spirits are products with no expiration date. Wine quality will depend on storage conditions such as temperature and humidity. Red Apron Fine Wines & Spirits suggests storing wine at the right temperature so that the wine retains its full flavor and is not damaged due to too hot or too cold conditions.

1.4. How do I properly preserve wine?
    • Red wine: 13-19 degrees
    • White wine: 8-12 degrees
    • Champagne, Sparkling: 5-8 degrees

      Ideal temperature for storing and enjoying wine:

1.5. Should I add ice to my wine?
  1. If you add ice to wine, the ice will melt and dilute the wine, making it light and giving an unsatisfactory flavor. Therefore, Red Apron Fine Wines & Spirits recommends not adding ice to wine.

1.6. How to enjoy wine to the fullest?
  1. All wines have an optimal temperature level for enjoyment. Red wine in a slightly cool state will taste better than when warm, and its taste can be destroyed if drunk too hot. White wine will become pleasant when left to soften a bit after taking it out of the refrigerator. A bottle of white wine will have a more perfect flavor when it is cooled to the appropriate level.

1.7. How long can I keep an open bottle of wine?
  1. Once the wine has been opened, the air entering will promote oxidation. Therefore, you need to drink the entire bottle of wine within the appropriate amount of time. Full-bodied red and white wines should be drunk within 3 days. White wines and medium-bodied wines can retain its taste longer, about 4-5 days, provided that the lid is closed after drinking and stored in a cooler or wine cabinet.

2. Support

2.1. Can I cancel an order placed on the website?
  1. To cancel an online order, please contact us directly via Red Apron's hotline 1900 0245, Fanpage, Zalo channel for support in case the order has not yet been processed and delivered.

2.2. Can I send my feedback and reviews to Red Apron Fine Wines & Spirits?
  1. If any inconvenience occurs during the purchasing process or service experiencing, website experience... customers can send feedback to the email address: info@redapron.vn or hotline 1900 0245. We will try to contact you for support as soon as possible.

2.3. How long will it take for my issue to be resolved from the time I respond to Red Apron Fine Wines & Spirits?
  1. Each problem will have a different processing time. Red Apron Fine Wines & Spirits will try to resolve customer problems in the shortest time.

3. Service

3.1. What services is Red Apron Fine Wines & Spirits currently providing to customers?
  1. For retail customers, Red Apron Fine Wines & Spirits offers services such as home delivery, wine consulting, gifts and hampers, and classes to learn basic wine and wine glasses for customers.

3.2. Does Red Apron Fine Wines & Spirits organize training and wine learning sessions for companies and organizations?
  1. To increase wine awareness and knowledge, Red Apron Fine Wines & Spirits can cooperate with companies and organizations to organize wine experience sessions at stores or customer companies.

3.3. Why should I choose Red Apron Fine Wines & Spirits to buy wine and spirits?
  1. Red Apron Fine Wines & Spirits is currently one of the leading companies in the wine industry in Vietnam. We directly import more than 3,000 wines and spirits from more than 15 countries around the world. At Red Apron Fine Wines & Spirits, customers can easily find their favorite products at reasonable, competitive prices. Furthermore, customers can also enjoy special offers and professional wine services.

4. Brand incentives

4.1. Does Red Apron Fine Wines & Spirits have a loyalty program?
  1. All customers can join Red Apron Fine Wines & Spirits' loyalty program to enjoy incentives and benefits such as discounts, points, birthday gifts and other benefits.

4.2. How to join the customer loyalty program?
  1. Customers can join the loyalty program by registering at a Red Apron Fine Wines & Spirits store or on the website.

4.3. Does Red Apron Fine Wines & Spirits have special pricing policies for different customers?
  • For retail customers, Red Apron Fine Wines & Spirits applies different discount policies depending on the membership card class the customer owns. Especially for special and corporate orders... Red Apron Fine Wines & Spirits will contact customers directly to discuss specific incentives.
  • For wholesale customers and partners, discount policies will be discussed and clearly shown on contracts or sales agreements during the customer's work with sales staff.
4.4. How can I stay updated on upcoming promotions and events?

All promotions and events will be updated on the website, fanpage, Zalo OA channel and Red Apron Fine Wines & Spirits store. If you are a Red Apron Fine Wines & Spirits member, you will receive a Newsletter email every month.

5. Delivery

5.1. Delivery method at Red Apron Fine Wines & Spirits website?
  1. Because of the specific characteristics of wine products, we have our own delivery team to ensure quality and safety during transportation.

5.2. How are delivery fees calculated and do they apply to deliveries to other provinces?
  1. Delivery costs depend on the district/province/city where the customer lives. Customers will know the delivery fee at the shopping cart step, before making payment or finalizing the order.

5.3. How long will it take for me to receive the goods?
  1. Delivery costs depend on the district/province/city where the customer lives, ranging on average from 1-3 working days.

5.4. Do I have to confirm receipt of the goods?
  1. The customer needs to sign the delivery receipt to ensure that the goods have been checked and that the customer agrees to receive the goods in good quality condition.

6. Place an order

6.1. How can I place an order?
  1. Please see details about purchase policy here.

6.2. What payment methods can I use?
  1. Please see details about purchase policy here.

6.3. How do I know that products are out of stock?
  1. Products that are out of stock will show "Out of stock" on Red Apron's website.

    To know the exact product status information at the time of purchase, as well as other detailed information, please contact us directly via hotline 19000245, Fanpage, Zalo channel for more information.

    Fanpage: https://www.facebook.com/RedApron

    Zalo: https://zalo.me/2063832212430564289

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