Red Apron Fine Wines & Spirits is committed to selling 100% authentic imported products on Redapron.vn, ensuring the quality of the products delivered to our customers. However, to protect consumer rights and enhance post-sales service quality, redapron.vn will support customers in exchanging products of the same type (or of equivalent value to the order), or providing a refund for the customers.
Conditions for product exchange: Damaged, incorrect, or missing items upon delivery.
- redapron.vn will only exchange products when the items delivered to the customer are mutually inspected and will not provide support in other cases.
- redapron.vn encourages customers to inspect the exterior condition of the package and the products before making payment to ensure that the goods are delivered in the correct variety, quantity, color as per the order, and without external damage (manufacturer defects, breakage/scratches/damage during transport). If such a situation arises, customers are kindly requested to refuse the delivery and/or immediately contact the customer support department via the Hotline: 19000245 for timely resolution.
- In cases where the customer has made payment, received the items, and subsequently discovered that the items are damaged, incorrect, or missing, please record a video of the products and send it to us for further assistance, such as product exchange or sending missing items to the customer.
- Once the customer has made payment and received the items, products can only be exchanged if they are in their original condition, unused, with undamaged packaging, unopened, undamaged in any way, and with the product brand label intact (manufacturer labels before and after, supplementary labels, import labels). In addition, to facilitate exchanges, customers must retain the purchase invoice from redapron.vn.
Note: redapron.vn reserves the right to refuse support for complaints as mentioned above if more than 24 hours have passed (for damaged or missing items) or more than 3 days have passed (for cases of incorrect delivery) from the date the customer received the items.
Conditions for a refund: When a customer has placed an order and made a payment, but the product is out of stock, there is no suitable replacement product as per the customer's requirement, and the customer accepts this.
- Refund timeframe: 1-3 days from the date the customer receives the product.
We will refund the customer through the payment method used by the customer.
- If the customer paid via bank transfer, we will refund the money to the account used for the purchase, for the exact amount the customer paid for the service.
- If the customer paid at the company's office, we suggest that the customer comes to the office to receive the refund (Our support staff will contact the customer to schedule an appointment).
Value for product exchange:
+ The value of the exchanged product must be equal to or higher than the value of the product to be exchanged (product value is based on the listed price on the Red Apron website).
+ If the product to be exchanged has a higher value, an additional price difference will be calculated.
+ If the exchanged product has a lower value, the price difference will not be refunded.
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