Delivery Policy

redapron.vn always strives to provide the best shipping service with competitive fees for all orders placed with us. We support nationwide delivery with the following delivery policy:

1. Delivery Fee

redapron.vn applies a delivery fee based on the cost negotiated with the responsible transportation partner for all successfully placed orders. For customers residing in provinces or cities where the company has stores, we will arrange home delivery.

2. Delivery Time

redapron.vn will request the delivery partner to deliver the products to the customer within the agreed-upon timeframe once the customer completes the order process. The typical delivery time takes at least 3 - 5 working days (excluding Saturdays, Sundays, and holidays).

In the case of customers choosing credit card payment, the order processing time will be calculated from the moment redapron.vn receives the customer's complete payment. Please note that redapron.vn reserves the right to change the delivery time without prior notice in cases affected by natural disasters or other special events.

Customers' orders will be attempted for delivery a maximum of 2 times. If the first delivery attempt is unsuccessful, a representative will contact the customer to schedule a second delivery. We will attempt to reach out again within the next 2 working days (via message or direct phone call). In case we are unable to establish contact or do not receive any response from the customer, the order will be considered void.

To verify the information or status of your order, please contact our Customer Care department.

Upon receiving the delivery, please complete the payment and sign the confirmation with the delivery personnel. Subsequently, we kindly request customers to inspect the product for any defects or discrepancies. Please retain the transport receipt for inspection purposes.